Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which t
With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the
Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which t
Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is i