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This text introduces a customer service programme that has been applied, refined and customized in many top businesses. It explains in practical terms how you c
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Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow
Language: en
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Type: BOOK - Published: 2002 - Publisher: Facet Publishing
As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - c
Language: en
Pages: 290
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Type: BOOK - Published: 2015-05-01 - Publisher: American Library Association
This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff mem
Language: en
Pages: 638
Pages: 638
Type: BOOK - Published: 2002 - Publisher: FT Press
The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultura
