"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' expe
With this book, home building professionals will learn how to build a rapport with prospective home buyers. Nowell's emphasis on questioning strategies and list
Maintaining positive relationships with new home owners after they move in increases sales. This book helps builders and their sales and warranty staffs underst
Nearly 100 of the most useful business forms and contracts for builders are gathered from builders across the country: sales and marketing forms, contracts, agr
NAHB's Residential Construction Performance Guidelines were created to offer a third-party view of quality issues in residential construction (both new homes an