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Research on Emotion in Organizations comprises chapters describing multidisciplinary research into affect, emotion, and mood in organizations at all levels of a
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How can you create meaningful connections with customers in the digital space? The rapid emergence of new technologies has revolutionized the way companies buil
Customer Centric Support Services in the Digital Age
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This book explores how customer service can become the singular competitive differentiator for organizations in the digital era. Given the pace of digitization
Personal Connections in the Digital Age
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The internet and the mobile phone have disrupted many of our conventional understandings of ourselves and our relationships, raising anxieties and hopes about t