The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they com
The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they com
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Ma
Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The boo
This book has been written to provide both students and industrial man agers with a comprehensive description of the tools and techniques of Quality Management