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This book provides a broad overview of what is needed to run hospitals and other health care facilities effectively and efficiently. All of the skills and tools
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High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
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In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most su
Best Care at Lower Cost
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America's health care system has become too complex and costly to continue business as usual. Best Care at Lower Cost explains that inefficiencies, an overwhelm
Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies
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This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improv