How Mediation Works will introduce management and law students as well as businesses to this art of conflict resolution from the behavioral perspective, while a
An original study of the language of mediation, which uses excerpts from real mediation sessions to illustrate how mediation works and how mediators can best he
Provides mediators and other professionals who use mediationsuch as lawyers, therapists, and personnel managerswith comprehensive, step-by-step instruction in e
Mediation Theory and Practice, Third Edition introduces you to the process of mediation by using practical examples that show you how to better manage conflicts