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"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the soci
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There was a time when people were committed to working hard and being productive in the work force. Today, however, some workers have an entitlement mentality a
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In an increasingly globally diverse workforce, it's vitally important that leaders understand their team inside and out. This takes a new toolbox of skills for
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Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways emp
