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Service Innovation: How to Go from Customer Needs to Breakthrough Services
Language: en
Pages: 289
Authors: Lance Bettencourt
Categories: Business & Economics
Type: BOOK - Published: 2010-06-25 - Publisher: McGraw Hill Professional

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Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Managem
Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation
Language: en
Pages: 620
Authors: Chew, Eng K.
Categories: Business & Economics
Type: BOOK - Published: 2012-11-30 - Publisher: IGI Global

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"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT s
Service Innovation
Language: en
Pages: 468
Authors: Joseph Tidd
Categories: Business & Economics
Type: BOOK - Published: 2003 - Publisher: Imperial College Press

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In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managi
Leadership, Management, and Adoption Techniques for Digital Service Innovation
Language: en
Pages: 342
Authors: Sandhu, Kamaljeet
Categories: Business & Economics
Type: BOOK - Published: 2019-12-27 - Publisher: IGI Global

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There are many advantages to incorporating digital services in business, including improved data management, higher transparency, personalized customer service,
Managing Open Service Innovation
Language: en
Pages: 0
Authors: Anne-Laure Mention
Categories: Diffusion of innovations
Type: BOOK - Published: 2021 - Publisher: World Scientific Publishing Company

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For the last fifteen years, open innovation has been one of the hottest topics in innovation management research. Digitalisation of the open innovation process