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Managing Services Marketing
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Services Marketing Management
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Services Marketing Management builds on the success of the previous editions, formally entitled 'The Management and Marketing of Services', to provide an easily
Services Marketing and Management
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This text provides an overview of the characteristics and underlying principles of delivering services in today's marketplace, and places these issues in the co
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This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world
Principles of Service Marketing and Management
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This text explores both concepts and techniques of marketing for a broad range of service categories and industries. The authors show that different categories