This book provides a blueprint of how to develop a discipline for process management that applies to any type of orientation. As the economy moves toward a serv
A business organization, like a human body, is only as effective as its various processes. Pretty obvious, right? Yet, as V. Daniel Hunt demonstrates in this gr
At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison expl
The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vo
Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure sh