At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison expl
This book provides a blueprint of how to develop a discipline for process management that applies to any type of orientation. As the economy moves toward a serv
Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is bu
The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vo
This book provides business professionals with the clearest, easiest roadmap to achieving highly effective departments and organizations. Are you baffled by how