When the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it
Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable d
This book draws together internationally acclaimed scholars from across the world to address the roles of public officials whose jobs involve dealing directly w
This timely book utilises the specialised insights and experiences of those who have carried out research on different aspects of social welfare law and policy
In this book, street-level bureaucracy scholars from South Asia, sub-Saharan Africa, the Middle East, and Latin America analyse the conditions that shape frontl