Related Books

Service Design for Business
Language: en
Pages: 214
Authors: Ben Reason
Categories: Business & Economics
Type: BOOK - Published: 2015-12-14 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th
Service Design
Language: en
Pages: 218
Authors: Andy Polaine
Categories: Business & Economics
Type: BOOK - Published: 2013-03-13 - Publisher: Rosenfeld Media

DOWNLOAD EBOOK

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you de
This Is Service Design Doing
Language: en
Pages: 1341
Authors: Marc Stickdorn
Categories: Business & Economics
Type: BOOK - Published: 2018-01-02 - Publisher: "O'Reilly Media, Inc."

DOWNLOAD EBOOK

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu
Good Services
Language: en
Pages: 0
Authors: Louise Downe
Categories: Business & Economics
Type: BOOK - Published: 2020-03-03 - Publisher: BIS Publishers

DOWNLOAD EBOOK

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo
Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways.
Language: en
Pages: 258
Authors: Daniele Catalanotto
Categories: Design
Type: BOOK - Published: 2018-11-29 - Publisher: Independently Published

DOWNLOAD EBOOK

The hypothesis of this handbook is that you don't need to understand the full extent of Service Design to improve the user and customer experience. You don't ne