Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21
Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring a
A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of t
"As a reference and or self-study for academics, professionals, and researchers in applied mathematics, statistics, business/management science, operations rese
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterp