Surviving Customer Service is the preeminent book of it's kind. Being the only makes that designation easier. Chris Zell has condensed years of customer service
Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficul
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conver
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Di
Owning a small business can be a fulfilling and financially rewarding experience, but to be successful, you must know what to do before starting a business; wha