"Learn how managers and staff go beyond the norm to win business and ensure customer ecstasy, often at little cost or with minimum effort." - back cover.
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow'
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora
The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to st
What if customers expect more than just a good product, excellent service and perfectly performing digital interfaces? And what if new technologies like 5G, art