Related Books
Language: en
Pages: 356
Pages: 356
Type: BOOK - Published: 1996 - Publisher: Harvard Business Review Press
U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. The Loyalty Effect revea
Language: en
Pages: 248
Pages: 248
Type: BOOK - Published: 2001 - Publisher: Harvard Business Press
Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and custom
Language: en
Pages: 159
Pages: 159
Type: BOOK - Published: 2021-12-07 - Publisher: Harvard Business Press
Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net
Language: en
Pages: 258
Pages: 258
Type: BOOK - Published: 2013-09-12 - Publisher: Penguin
Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wr
Language: en
Pages: 304
Pages: 304
Type: BOOK - Published: 2011-09-20 - Publisher: Harvard Business Review Press
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you re
