The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporti
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporti
Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the
The Universal Service Desk (USD) – Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and h
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively