The concept of Operations Management is universally applicable to all functions including Production, Materials, Human Resources, Marketing, Logistics and Suppl
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation h
Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disc
The lifeblood of any business enterprise is its people. Yet it wasn’t until the publication of the groundbreaking book The ROI of Human Capital that there was