A former senior vice-president at Prudential Securities, Inc.--now one of the most powerful women on Wall Street--offers a candid and hilarious examination of t
Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most
Book store nation, in the history of mankind there has never been a greater country than America. You could say we're the #1 nation at being the best at greatne
The Challenge Built to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance