This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging t
Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21
The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these c
A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of t
This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. T