Assessing Service Quality Gaps Between Customers' Expectations and Their Perceptions of Hotel's Performance in Hong Kong Hotel Industry
Author | : Zexi Jersey Chen |
Publisher | : |
Total Pages | : 252 |
Release | : 2007 |
ISBN-10 | : OCLC:212896334 |
ISBN-13 | : |
Rating | : 4/5 ( Downloads) |
Book Synopsis Assessing Service Quality Gaps Between Customers' Expectations and Their Perceptions of Hotel's Performance in Hong Kong Hotel Industry by : Zexi Jersey Chen
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