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Type: BOOK - Published: 2013 - Publisher: Lulu.com
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Language: en
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Type: BOOK - Published: 2003-04-17 - Publisher: Springer Science & Business Media
The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures fo
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Pages: 200
Pages: 200
Type: BOOK - Published: 2004 - Publisher: Robert Houston Smith Publishers
As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best
Language: en
Pages: 229
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Type: BOOK - Published: 2012-12-06 - Publisher: Springer Science & Business Media
The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. The focus is on the perfor mance
Language: en
Pages: 312
Pages: 312
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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac
