This book is the result of a unique collaboration between an artist who has taught basic design and an experienced professional writer of college textbooks. Tog
The hypothesis of this handbook is that you don't need to understand the full extent of Service Design to improve the user and customer experience. You don't ne
"Universal Methods of Design is an immensely useful survey of research and design methods used by today's top practitioners, and will serve as a crucial referen
The voices in this collection are primarily those of researchers and developers concerned with bringing knowledge of technological possibilities to bear on info