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This book gives practical advice on how organizations delivering a service to the public can meet the needs of different groups of people. Using examples from t
Equality In Managing Service Delivery
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This book gives practical advice on how organizations delivering a service to the public can meet the needs of different groups of people. Using examples from t
Strategic Management For The Public Services
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Categories: Business & Economics
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This is an accessible introduction to the theory and practice of strategic management in the public sector.
Managing Diversity in the Civil Service
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Those who wish to read other papers and follow the debate between the participants, can visit the DPEPA website.
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Adopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the comp