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Evaluating Teen Services and Programs
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Flowers offers guidance for librarians in examining all aspects of teen programming and services to determine where improvement is needed. Readers will learn ho
Five Steps of Outcome-Based Planning and Evaluation for Public Libraries
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Authors: Melissa Gross
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Featuring plentiful examples of how to proceed through each phase of the OBPE model, this book boils down planning and evaluation into an approachable, easy to
The Evaluation and Measurement of Library Services
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Type: BOOK - Published: 2017-10-27 - Publisher: Bloomsbury Publishing USA

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This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate libra
Fundamentals of Planning and Assessment for Libraries
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The concepts of planning and assessment are intrinsically linked—and understanding them is essential for raising the library’s profile and strengthening its
Assessing Service Quality
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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways librari