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Language: en
Pages: 326
Pages: 326
Type: BOOK - Published: 2013-10-31 - Publisher: Routledge
This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that
Language: en
Pages: 356
Pages: 356
Type: BOOK - Published: 2002 - Publisher: Routledge
A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offens
Language: en
Pages: 231
Pages: 231
Type: BOOK - Published: 2015-05-27 - Publisher: American Library Association
Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all diffi
Language: en
Pages: 326
Pages: 326
Type: BOOK - Published: 2002 - Publisher: Psychology Press
A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offens
Language: en
Pages: 0
Pages: 0
Type: BOOK - Published: 2010-12-31 - Publisher: ALA Neal-Schuman
Library staff members looking for effective ways to prevent and handle anger-driven confrontations with their patrons will find Rubin's revised text an exceptio
