This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measuremen
This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measur
This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the
This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the