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Implementing Metrics For IT Service Management
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This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measur
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This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the
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Language: en
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This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the