Innovating Professional Services provides a practical and detailed guide for change agents and leaders who are seeking to transform their firm’s performance t
Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of
Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transfor
Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Managem
An innovative approach to winning more profitable sales in the growing professional services industry In recent years, professional services providers have had