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Language: en
Pages: 229
Pages: 229
Type: BOOK - Published: 2012-12-06 - Publisher: Springer Science & Business Media
The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. The focus is on the perfor mance
Language: en
Pages: 159
Pages: 159
Type: BOOK - Published: 2013 - Publisher: Lulu.com
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc
Language: en
Pages: 504
Pages: 504
Type: BOOK - Published: 2012-12-06 - Publisher: Springer Science & Business Media
This volume contains a selection of papers referring to lectures presented at the symposium "Operations Research 2003" (OR03) held at the Ruprecht Karls-Univers
Language: en
Pages: 130
Pages: 130
Type: BOOK - Published: 2008-01-08 - Publisher: Springer Science & Business Media
The theory on the evolution of preferences deals with the endogenous formation of preference relations in strategic situations. It is related to the field of ev
Language: en
Pages: 209
Pages: 209
Type: BOOK - Published: 2008-01-10 - Publisher: Springer Science & Business Media
In this book, a social dilemma with partner selection is introduced and studied with the methods of formal game theory, experimental economics and computer simu
