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Please Every Customer: Delivering Stellar Customer Service Across Cultures
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Pages: 303
Authors: Robert W. Lucas
Categories: Business & Economics
Type: BOOK - Published: 2011-06-17 - Publisher: McGraw Hill Professional

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Deliver Valuable Service to a New World of Customers As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. R
Amaze Every Customer Every Time
Language: en
Pages: 249
Authors: Shep Hyken
Categories: Business & Economics
Type: BOOK - Published: 2013-09-03 - Publisher: Greenleaf Book Group

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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experien
Customer Service
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Authors: Robert W. Lucas
Categories: Customer services
Type: BOOK - Published: 2009 - Publisher:

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"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business
Superior Customer Value
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Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-b
Uplifting Service
Language: en
Pages: 0
Authors: Ron Kaufman
Categories: Business & Economics
Type: BOOK - Published: 2012 - Publisher:

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Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow