Service Success! Lessons From a Leader on How to Turn Around a Service Business

Service Success! Lessons From a Leader on How to Turn Around a Service Business
Author :
Publisher : John Wiley & Sons
Total Pages : 278
Release :
ISBN-10 : 0471591297
ISBN-13 : 9780471591290
Rating : 4/5 (290 Downloads)

Book Synopsis Service Success! Lessons From a Leader on How to Turn Around a Service Business by : Daniel I. Kaplan

Download or read book Service Success! Lessons From a Leader on How to Turn Around a Service Business written by Daniel I. Kaplan and published by John Wiley & Sons. This book was released on 1994-03-22 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.


Service Success! Lessons From a Leader on How to Turn Around a Service Business Related Books

Service Success! Lessons From a Leader on How to Turn Around a Service Business
Language: en
Pages: 278
Authors: Daniel I. Kaplan
Categories: Business & Economics
Type: BOOK - Published: 1994-03-22 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service
Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods
Language: en
Pages: 732
Authors: Delener, N.
Categories: Business & Economics
Type: BOOK - Published: 2012-01-31 - Publisher: IGI Global

DOWNLOAD EBOOK

"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-comm
Introduction to Service Engineering
Language: en
Pages: 672
Authors: Waldemar Karwowski
Categories: Technology & Engineering
Type: BOOK - Published: 2010-01-12 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterp
Data Science
Language: en
Pages: 204
Authors: Chengqi Zhang
Categories: Computers
Type: BOOK - Published: 2015-10-29 - Publisher: Springer

DOWNLOAD EBOOK

This book constitutes the refereed proceedings of the Second International Conference on Data Science, ICDS 2015, held in Sydney, Australia, during August 8-9,
Turnaround Excellence
Language: en
Pages: 502
Authors: Pradip N Khandwalla
Categories: Business & Economics
Type: BOOK - Published: 2001-03-10 - Publisher: SAGE Publications Pvt. Limited

DOWNLOAD EBOOK

In this unique book, Pradip Khandwalla studies 120 recent examples of turnarounds and analyzes how each was achieved.