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WINNER: Independent Press Awards 2021 - Career Figuring out your next move after transitioning out of the military should start before your last day. Prepare yo
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Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service
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The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingr
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Pages: 544
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"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business
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Pages: 166
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Indispensable: How To Succeed At Your First Job and Beyond is the young employee’s guide to excelling in a new job. This is the advice you wish a mentor gave
