Related Books
Language: en
Pages: 232
Pages: 232
Type: BOOK - Published: 2002-01-03 - Publisher: CRC Press
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant t
Language: en
Pages: 222
Pages: 222
Type: BOOK - Published: 2003 - Publisher: ICMI Press (International Customer Management Institute)
ICMI's Call Center Management Dictionary is a practical, comprehensive reference for customer contact professionals, covering measurements, objectives, reportin
Language: en
Pages: 350
Pages: 350
Type: BOOK - Published: 1996 - Publisher: CMP Books
Language: en
Pages: 283
Pages: 283
Type: BOOK - Published: 2007-03-30 - Publisher: CRC Press
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use par
Language: en
Pages: 285
Pages: 285
Type: BOOK - Published: 2003-11-20 - Publisher: CRC Press
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center
