We are in the age of the empowered customer. There are more and more customer choices, greater and greater demands on organizations. Your Customers want to cont
Imagine what would happen if you spent 0.1% of your time adding value to the other 99.9%. Picture an environment where your experiences don't just happen to you
A book that produces sensory experiences while bringing the concept of experience itself into relief as a subject of criticism and an object of contemplation. E
The Problem with Parenting serves as an essential guide to the recent origins and current excesses of American parenting for students, parents, and policy maker
Pairing "big ideas" in marketing with the popular activity of content curation, The Rise of the Curator Class positions curation as a "humanization" movement th