Download or read book The Customer Call Center Outback written by Michael D. Trotter and published by Purdue University Press. This book was released on 2002 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a support pack for supervisor's in call centres. Using a ""workbook"" format, its goal is to offer suggestions on how to solve the most frequently encountered problems for this group. It is based on research with 70 call/contact centre supervisors.