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The DNA of Customer Experience
Language: en
Pages: 0
Authors: C. Shaw
Categories: Business & Economics
Type: BOOK - Published: 2016-08-27 - Publisher: Palgrave Macmillan

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As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research
The Intuitive Customer
Language: en
Pages: 230
Authors: Colin Shaw
Categories: Business & Economics
Type: BOOK - Published: 2016-08-20 - Publisher: Springer

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Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how peop
The Customer Experience Manual
Language: en
Pages: 233
Authors: Alan Pennington
Categories: Business & Economics
Type: BOOK - Published: 2016-09-12 - Publisher: Pearson UK

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Chief Customer Officer
Language: en
Pages: 318
Authors: Jeanne Bliss
Categories: Business & Economics
Type: BOOK - Published: 2011-01-06 - Publisher: John Wiley & Sons

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Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to d
CUSTOMER EXPERIENCE MANAGEMENT - THE EXPERIENTIAL JOURNEY
Language: en
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Authors: James Seligman
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Type: BOOK - Published: 2018-09-19 - Publisher: Lulu.com

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Organizations that want to deliver required outcomes can do so by shifting gears from traditional 'command and control tactics', to a more collaborative way of