Download or read book The Hard and Soft Side of Change written by Kathryn Zukof and published by . This book was released on 2021-03-15 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Hard and Soft Sides of Change Management, Kathryn Zukof shows that when you find the sweet spot between process and people, you and your organization can make change less of a hit-or-miss affair. Follow the tools and approaches in this book, and you can start to manage change.