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Written by the world's leading academics in the outsourcing field, this books gives the most recent overview of developments in research and practice. It focuse
Nine Keys to World-Class Business Process Outsourcing
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Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion
Navigating the New Retail Landscape
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The retail industry globally is in the early stages of an era of profound, perhaps unprecedented, change. This book is intended to serve as a robust and practic
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Source Code China
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"The next five years will be [...] a period of opportunity for China to speed up the growth of software and information services outsourcing. China will continu