In order to survive in a modern and competitive environment, organizations need to carefully organize their activities regarding quality management. TQM and six
The main purpose of this paper is to compare and discuss the evolution of six important management systems: Japanese Total Quality Control (JTQC), Total Quality
The next step in the evolution of the organizational quality field, Lean Six Sigma (LSS) has come of age. However, many challenges to using LSS in lieu of, in c
’Six Sigma’ is a quality concept initially used by Motorola and then developed beyond manufacturing by GE Capital. It has underpinned that organisation's ph
This book offers a comprehensive guide to implementing a company-wide management system (CWMS), utilising up-to-date methodologies of lean-six sigma in order to