This book provides user studies and theories related to user-centered technology design processes for e-government projects. The book mainly discusses inherent
The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It
This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; the
This book constitutes the refereed proceedings of the IFIP TC 8 International Conference on E-Government and E-Services, EGES 2010 and the IFIP TC 8 Internation