Download or read book Beyond ISO 9000 written by William A. Stimson and published by AMACOM/American Management Association. This book was released on 1998 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO 9000 is a series of internationally accepted quality standards for manufacturing and customer service processes. This book aims to show how to go beyond this, both exceeding the standards and sustaining them. It examines how to set up quality systems and how to market them.