Download or read book Customer at the Crossroads written by Barbara J. Hateley and published by Berrett-Koehler. This book was released on 2001-10-01 with total page 41 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer at the Crossroads offers a humorous and entertaining way to reinforce some key customer service values. The moral of this simple, elegant story has the power to transform both people and organizations. The booklet concludes with a series of thought-provoking questions, making it a perfect vehicle for team discussions or reading groups.