Download or read book Dangerous Customer Service written by Impact Innovation and published by A&C Black. This book was released on 2011-11-07 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dangerous Customer Services provides real help for real people in the real world. This is a guide for managers on the realities and practicalities of great customer service. An accessible guide, Dangerous Customer Service shows the reader how to cover the basics - what customers expect from a service and what they will take for granted - and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential facets of customer services including loyalty, training your customer and services across cultures.