Download or read book Equality in Managing Service Delivery written by Collier and published by McGraw-Hill Education (UK). This book was released on 1998-10-01 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives practical advice on how organizations delivering a service to the public can meet the needs of different groups of people. Using examples from the private, public and voluntary sectors, Rohan Collier explains how to develop and implement equalities policies which effect real change.