Download or read book Fulfilling Customer Needs written by Harry K. Jackson and published by John Wiley & Sons. This book was released on 1998-06 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is structured around the need to understand capacity, measure capacity, measure performance, and balance requirements and resources for production. All of these elements are combined in the book into an integrated model for optimizing the performance of the organization.