Download or read book FY 2001 Customer Satisfiction & Top 200 Users Composite Survey Report written by and published by . This book was released on 2001 with total page 23 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our continued success or failure depends on our ability to learn what our customers really want and need. To successfully achieve this purpose, it is imperative that we gain a "customer- valued" perspective of how well we are doing in meeting customer expectations. In other words, do we provide the kind of products, services and customer care that compels customers to choose us rather than other available sources? To ensure that we gain this requisite knowledge, we surveyed both the general user population (Part 1) and our Top 200 core users (Part 2) . Roth surveys were specifically designed to meet the following knowledge objectives: - To improve customer retention - To determine the quality of customer care and support - To track the effects of change in product and service quality - To indicate trends in products, services and customer care - To determine the perceived quality of products, services and web pages - To benchmark our quality results with other federal government agencies.