Information Technology-enabled Global Customer Service

Information Technology-enabled Global Customer Service
Author :
Publisher : IGI Global
Total Pages : 300
Release :
ISBN-10 : 9781591400486
ISBN-13 : 1591400481
Rating : 4/5 (481 Downloads)

Book Synopsis Information Technology-enabled Global Customer Service by : Tapio Reponen

Download or read book Information Technology-enabled Global Customer Service written by Tapio Reponen and published by IGI Global. This book was released on 2003-01-01 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.


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