Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills an
The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, I
The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successfu
Forming part of the Understanding Organizational Change series, Managing Organizational Change in Public Services focuses on the organizational dimension of cha
'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transf