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Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills an
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The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, I
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The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successfu
Managing Organizational Change in Public Services
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Forming part of the Understanding Organizational Change series, Managing Organizational Change in Public Services focuses on the organizational dimension of cha
Transforming Government and Public Services
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'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transf